At Moving-Wave, your satisfaction is our priority. We strive to provide high-quality Hip-Hop sneakers you’ll love. Please review our policy carefully.

Returns

• Returns are accepted within 30 days of delivery for items that are unused, in original condition, with all packaging intact.
• Personalized/custom items are non-refundable unless defective or damaged during shipping.

International Returns

• We ship worldwide. Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Please package items securely for international shipping. Any customs fees or taxes on returns are the customer’s responsibility.

Refunds & Exchanges

• Refunds (for non-personalized items) are processed within 7–10 business days to the original payment method.
• Shipping fees are non-refundable.
• Exchanges for size or style are available for non-personalized items. Contact support for details.

Damaged or Defective Items

• Contact us immediately at support@moving-wave.biz with photos if your order arrives damaged or defective.
• We will provide a replacement or full refund, including shipping costs.

Important Notes

• Double-check your personalized text before ordering — custom sneakers are made to order.
• Keep all original packaging until you are satisfied with your purchase.